Terms & Conditions

Welcome to The Eco Shop’s online Store at https://theecoshop-uk. If you continue to browse and use The Store, you are agreeing to comply and be bound by the following conditions:

  1. Sales Terms including shipping, cancellations, returns and refunds
  2. Privacy Policy
  3. Website Terms

In these terms and policies, the following definitions apply:

Please read these terms and policies carefully before using The Store. By using The Store, you signify your agreement to be bound by these terms and policies.

If you have any queries or complaints about The Store or about The Eco Shop, then please direct them to:

Customer Services
The Eco Shop
35 Wainbridge Crescent
Pilning
Bristol
BS35 4LH

Email: hello@theecoshop-uk.com

Telephone: +44 1454 632229

 

1.0 Sales Terms

These Sales Terms govern the supply of any goods that you order via The Store. Please read through the Sales Terms carefully, if you do not agree with the Sale Terms, do not buy any goods from The Store. If https://theecoshop-uk.com receives an order for goods from you, then its agreement with you will be made on these Sale Terms. Please note that The Store reserves the right to amend the Sale Terms from time to time and new versions of the Sale Terms will come into effect as soon as they are published on https://theecoshop-uk.com.  

1.1 Availability

The Store may terminate or suspend the supply of goods displayed on https://theecoshop-uk.com without warning, in the event of out of stocks or for any other reason.

1.2 Shipping

Shipping costs are charged at a standard rate, based on weight. 

Item weights (KGs)

Delivery cost

0 - 0.99

£3.50

1.00 - 1.99

£4.50

2.00 - 4.99

£6.50

5.00+

£8.50

 

Other shipping details  

Shipping is free for orders over £75. A signature on delivery will be required for orders of £75 or more. We include insurance for all orders and will replace orders which have been damaged or lost upon receipt of a completed Denial of Receipt Form which will be supplied to you once we have been notified of your missing parcel. Please be aware that if we use a ‘signed for’ delivery service there needs to be someone at the delivery address to receive the package - if not it will be delivered to a neighbour or kept at the local sorting office for collection. Please make sure you specify the correct shipping address. The Store holds no liability for deliveries made to an incorrect address. 

Most weeks, orders are picked, packed and dispatched on Monday, Wednesday and Friday at our warehouse located in Bristol, UK. The Store reserves the right to deviate from this schedule at any time, and you will be notified of any significant delays.  

Delivery times vary depending on location but on average a new order will reach you within 3-10 working days of placing the order on https://theecoshop-uk.com. Longer waiting times may be experienced if items are unavailable, you will be notified if this is the case and offered the chance to opt for a refund instead of waiting for the delayed item. If part of your order is out of stock, your entire order will be delayed until the missing item is available to send.

We do not dispatch items on bank holidays or when our office and warehouse is closed. Our opening hours are updated on https://theecoshop-uk.com.  

1.3 Cancellations, Returns & Refunds

We want you to be completely satisfied with your purchases and we respect your consumer rights for cancellations, returns and refunds.

Cancellations

You have a legal right to cancel your order within 14 days of the date of receipt of the Products. Cancelled orders must be returned to us new and in an unused condition in the original packaging, together with a copy of the receipt or shipping note, and be sent to The Eco Shop, 35 Wainbridge Crescent, Pilning, Bristol, BS35 4LH.  

Returns

We try to ensure that the products are the same as our original samples, although sometimes differences do occur. Items are described as accurately as possible, but please note that sizes, colours and designs may vary. We will always be thorough and transparent when describing a product, and we will offer all available information about a product. In the matter of third-party products, we pass on all available information and take no responsibility for this information being incorrect, as much as common law allows. If you are not completely satisfied with any item ordered, we allow returns for up to 30 days provided the products are unopened, in a resalable condition, in the original packaging with any barcode tags and seals in tact. We can only accept the return of opened items if they are faulty by definition of consumer law, meaning: that the actual product doesn’t match any description given before purchase; and that the actual product is not fit for all purposes made known to you at the time of purchase. We require evidence that the product is faulty or damaged. Please note that the costs for returning non-faulty items is not refundable and are done so at your own expense. If you are returning an item because of an error on our part or because it is damaged or defective, we will be happy to refund the delivery charges incurred in sending the item to you and we'll reimburse your costs in returning it to us, up to the value of £5.00. In this instance, please obtain proof of postage (a certificate of posting is available free of charge from the Post Office).  This should be kept in a safe place in case you need to claim compensation from the carrier. We regret that we cannot accept responsibility for goods in transit from our customers.

Prior to returning items, please contact our Customer Services Department by post, email or telephone:

Customer Services
The Eco Shop
35 Wainbridge Crescent
Pilning
Bristol
BS35 4LH  

Email: hello@theecoshop-uk.com

Telephone: +44 1454 632229

Refunds

When an item is returned to us in the required conditions of the Cancellation and Returns Policies, the refund will be processed and you will be notified by email. You can expect a refund in the same form of payment originally used for purchase, Please allow up to 30 days of our receiving your return for this to reach you.

Returns Exclusions - For reasons of hygiene and safety, we cannot refund or exchange the following products unless they’re faulty:

  • Underwear and swimwear unless the item is clearly unopened unused and unopened.
  • Cushions and cushion covers, unless the original packaging remains undamaged and unopened.
  • Cosmetics, toiletries, feminine hygiene products, personal grooming products and towels will only be accepted as returns if they are in a saleable condition with unbroken seals and packaging.
  • Reusable alternative menstrual products are non-returnable in any circumstances.
    Food and Beverages, unless they are unopened with any seals and shrink-wrap intact.

1.4 Payment Method 

The Store https://theecoshop-uk.com accepts major credit and debit cards, PayPal, Apple Pay, and American Express. When making your payment, it is imperative that you provide the correct information that The Store specifies is required. You will be debited when The Store confirms that it has accepted your order via an automated email.

 

2. Privacy

When you purchase something from The Store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no

You may unsubscribe from our database at any time.

We will never share your details with anyone, unless required by law.

 

  1. Website Terms

If you continue to browse and use this website, you are agreeing to comply with and be bound by the terms and conditions of use, which together with the above, governs https://theecoshopuk.com’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to common law.