Returns Policy

Returns of products purchased from The Eco Shop are accepted as follows:

  • Any broken or faulty items will be replaced if we are notified within 7 days of receipt.
  • Please email us a photograph and full description at orders@theecoshop-uk.com to order your replacement.
  • If you are unhappy with your purchase and simply wish to return it, you may return an unopened, completely undamaged product within 30 days of purchase to receive a full refund.
  • Upon receipt of your unopened, undamaged product, The Eco Shop will issue a full refund minus postage costs.
  • The Eco Shop are not liable for return postage costs.
  • Please contact us at orders@theecoshop-uk.com to arrange returns.