Refund Policy

You are entitled to a full refund under the following circumstances:

  • You may request a full refund for broken or faulty items as long as we are notified within 7 days of receipt of goods.
  • Please email us a photograph and full description at orders@theecoshop-uk.com to order your refund or replacement.
  • You may request a full refund for items you simply wish to return as long as the goods are unopened, completely undamaged and returned to The Eco Shop within 30 days of purchasing.
  • Upon receipt of your unopened, undamaged product, The Eco Shop will issue a full refund minus postage costs.
  • The Eco Shop are not liable for return postage costs.
  • Please contact us at orders@theecoshop-uk.com to arrange your refund.