Frequently Asked Questions

Shipping & Delivery:

Shipping costs are charged at the standard rate, based on weight. We charge the least amount of shipping possible whilst also covering our costs. Shipping costs by weight: 

0kg-0.99kg = £3.50
1kg-2kg = £4.50
2.01kg-5kg = £6.50
5.01kg+ = £8.50

Other shipping details:
 
Shipping is free for orders over £75.
We require a signature on delivery. 
We include free insurance for all orders and will replace orders which have been damaged or lost. 
Orders are picked, packed and dispatched on Monday, Wednesday and Friday at our warehouse in Bristol, UK.
Orders must be placed before 12pm to ensure they're included. 
Delivery times vary depending on location but we expect most orders to reach you within 3-10 working days.

International shipping:

We do not currently offer international shipping but we are working on a solution for this.
We do have a sister site in Australia which covers the Southern Hemisphere - dailycoconut.com.au.

Delivery Terms & Conditions:

Please advise us immediately at orders@theecoshop-uk.com should an order be lost, damaged or incorrect.
We may send a replacement item, but this is at our discretion.
We will not be held liable for loss or damage arising from items lost, damaged or stolen after delivery has taken place.
Delivery timeframes and costs are advisory only, and we will not be held accountable for alternative outcomes.
Returns
Any broken or faulty items will be replaced if we are notified within 7 days of receipt.
Please email us a photograph and full description at orders@theecoshop-uk.com to order a replacement.
If you are unhappy with your purchase, you may return an unopened, completely undamaged product within 30 days of purchase to receive a full refund. Please contact us at orders@theecoshop-uk.com to arrange this.

TAX:

Currently, The Eco Shop is not registered for VAT as we are a new business and have not yet met the threshold.Therefore, our customers will not pay VAT either and will pay the retail price of the product only.
The Eco Shop customers will also not pay for tax on shipping costs.

Privacy Policy:

What Do We Do With Your Information? When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

With your permission, we may send you emails about our store, new products and other updates.

Consent:
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no
You may unsubscribe from our database at any time.
Disclosure:
We will never share your details with anyone, unless required by law.
Payment:
You can pay using all major payment gateways, credit cards and by PayPal.
The Eco Shop never see your payment information.
Paypal is PCI compliant. PCI compliance is required for all merchants that touch, store, transmit or process credit card details.
Express Checkout takes our customers to a PayPal-hosted checkout page, so we never see your card details.

Quality of Products & Information:
The products featured on this store have been very carefully selected, and we think they are fantastic.
We will not be held responsible for customers feeling differently, or for any damages incurred after products have left our hands.
The information on this site is for entertainment purposes only. We fact check and put a lot of time into compiling informative content, but we will not be held accountable or responsible if we publish something that is not to your liking or that is incorrect.
At the point of publishing, we believe every piece of content on this site is up-to-date and correct.